Refund Policy

1. Money-Back Guarantee

New subscribers are eligible for a full refund within 7 days of their initial subscription purchase, provided they have not exceeded reasonable usage of the Service (defined as fewer than 50 analyses performed).

2. Eligibility for Refunds

You may be eligible for a refund if:

• You request a refund within 7 days of your first payment
• You have not violated our Terms of Service
• This is your first subscription (not a renewal)
• You have not already received a refund for a previous subscription

3. Non-Refundable Cases

Refunds will not be issued for:

• Renewal payments (monthly or annual)
• Requests made after 7 days of the initial purchase
• Accounts suspended for Terms of Service violations
• Partial months or unused portions of a subscription
• The free trial period (no charge, no refund applicable)

4. Annual Subscriptions

Annual subscriptions are eligible for the 7-day money-back guarantee from the date of purchase. After 7 days, annual subscriptions are non-refundable, but you will retain access until the end of the subscription period.

5. How to Request a Refund

To request a refund, email us at contact@reliabilitysuite.pro with:

• Your account email address
• Date of purchase
• Reason for refund request

We will process your request within 3-5 business days. Refunds are issued to the original payment method via Paddle.

6. Cancellation vs Refund

Cancelling your subscription stops future charges but does not automatically issue a refund for the current period. If you want a refund, please contact us explicitly as described above.

7. Technical Issues

If you experience significant technical issues that prevent you from using the Service, and we are unable to resolve them within 5 business days, you may be eligible for a prorated refund regardless of the 7-day window. Please contact our support team.

8. Contact

Refund requests and questions: contact@reliabilitysuite.pro

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